Terms & Conditions

Introduction

H2GO website is owned and operated by Key of the world tourism LLC.

Rates

All rates are valid for the leisure market only. H2GO is not responsible for any booking if it becomes known that a client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge rack rate to the clients directly.

Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher. H2GO is not responsible for resort fee charges and have no control over their implementation.

Currency exchange rates generally change on daily basis depending on the fluctuations in the market. H2GO reserve the right to update room rates displayed on the website depending on any market fluctuations. Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking.

Not all of the hotel rates displayed on the H2GO website are applicable for the local market where these hotels exist. Therefore some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking.

This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.

Hotel Information and Facilities

Hotel star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. H2GO are not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith. Photographs and Maps are provided for information purposes only. We suggest that you view the hotel website or contact the hotel directly to obtain the most recent photographs, complete information and location directions.

Cancellation

The cancellation policies of each reservation made with H2GO will be available on the website prior confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate the already confirmed reservations are not guaranteed.

During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed.

Any reservation, service or last minute product is 100% NON-REFUNDABLE regardless of the policy of individual cancellation published or not published. Refunds will be done only through the Original Mode of Payment.

Complaints

Any complaint about accommodation or other service should be directed to hotel or other service provider immediately with copy to H2GO. The only complaints that may be send to us should be those connected with our service. All complaints must be notified to us within 07 days of the check out date. A copy of the complaint must also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by H2GO to the relevant party.

The Provider cannot guarantee that it is completely free of mistakes or omissions. We obtain as accurate information available from the service providers. For any technical error of the Provider, the provider will inform the client’s customer service centre in the best terms and conditions to solve the problem.